Terms and Conditions

Posted on 06 Jun 2014 Comments Off on Terms and Conditions

 

Standard Terms and Conditions

1. To Make A Booking

Bookings can be made by telephone, email or online at our website or booking agents. Bookings are only confirmed when payment is made unless arranged and agreed in advance by the Bunkhouse team. An email booing confirmation will sent out either by the Bunkhouse, PayPal, or by the booking agent depending on which booking channel you select.

2. Confirming Your Booking

Bookings made through this system for youth hostels are intended for individuals or small parties to a maximum of 15 persons. The maximum duration for any hostel stage is 7 nights, which can be easily extended at check-in, subject to availability.

The person making payment for any booking will be deemed the lead person and assumes responsibility for the accuracy of the booking, the payment details submitted and for conveying all necessary booking details and terms and conditions to the other members of the party.

The booking reference number displayed at the end of the booking process or on the booking statement must be recorded and retained safely as proof of booking and payment.

3. Items Included In The Price

Bedding: FREE

Showers: FREE

Complimentary pick-up service to and from WHW: FREE

(We run a free taxi service most days so please phone to check availability.)

Drying Room: FREE

Car Parking: FREE

Internet/Wi-Fi

Prices quoted are in £ sterling and are inclusive of Value Added Tax (the owners are not VAT registered).

5. Items Not Included In The Price

Evening Meal: Breakfast

Packed Breakfast (for the early risers)

Packed lunch

Mini packed lunch

Laundry Service: (wash and dry)

Hot-Tub Session

Towels (from April 2014)

There are circumstances when, due to maintenance, where these hot tub will be closed during customer hours. The owners have no liability under these circumstances.

8. Car Parking

Car parking is available free of charge at the property entrance.

9. Occupancy

Your occupancy number cannot exceed the beds or rooms purchased without agreement from the staff team.

10. If Problems Arise Before Your Arrival At The Bunkhouse

If a problem arises with the property we will endeavour, as soon as practically possible, to inform you of this.

We cannot accept responsibility for entry to any attractions or area amenities mentioned on the website or leaflets in the property. These are for information purposes only.

11. Smoking

Smoking is not permitted anywhere in the property.

12. Pets

While we have a pet friendly policy it is the responsibility of the petís owners to ensure that the animals present no danger to person or property. Animals should be kept under control and not be allowed on any furniture. Pet pooh should be cleaned up immediately. At no times should pets be left unattended in the room, unless within a cage. Pets are not permitted upstairs during meal service. Pets are not allowed in shared rooms with other customer not associated with your party. A pet surcharge of £5 is payable per night per pet.

13. Fire Safety

A fire risk assessment has been carried out at the Inversnaid Bunkhouse . Written instructions are available in all rooms re fire safety. Where possible verbal instructions will be given to all customers. While staff will help where they can it is the customers responsibility to exit the building in the event of a fire alarm. Candles or other naked flames are NOT PERMITTED anywhere in the property.

14. Your Responsibilities

While customers are not responsible for ìwear and tearî repairs and maintenance, furnishings and fittings within the building must not be subjected to unreasonable damage.

You are expected to show due consideration for other people, not to abuse the property or display bad behaviour towards the staff, the neighbours or their guests. Anti social behaviour may result in you being evicted from the facility.

It is your responsibility to check the property meets your needs.

18. Access To The Property

There may be occasions when the owners require access to the property to carry out essential repairs. The owners will endeavour to contact you to arrange a convenient time should this occur.

Please note that your own access to the property is via a rough farm track. The majority of ordinary cars are perfectly adequate for this purpose. The owners have no liability for your vehicle. If you have concerns please call us on 01877 382670 for further information.

19. If We Cancel

The owners do not expect to make any changes to your booking but occasionally changes may occur. Compensation will not be paid for minor changes. A full refund will be given in the unlikely event that we need to cancel a booking.

20. Booking Cancellations & refunds

Full refunds are awarded to reservations cancelled 2 weeks or more prior to arrival date. Bookings cancelled within two weeks of arrival date will be charged full price.

21. Complaints

Our aim is to make your stay as enjoyable as possible, however problems may occur. Please report any problems straight away as they may not be able to be rectified after your holiday. If you are dissatisfied, you must write to the owners within 14 days of your return. If you return home before reporting difficulties to the owners, the owners cannot accept any liability.

22. Liability

The owners shall have no liability for any death or personal injury. You must take all necessary steps to safeguard your personal property. No liability is accepted by the owners in respect of damage to, or loss of personal property.

23. Data Protection

For the purposes of the Data Protection Act 1988, the owners are the sole data controller of all personal data provided to us from customers and prospective customers. We will collect certain personal details from you including your name and address. From time to time the owners may contact you by email or post for marketing purposes. If you do not wish to receive any communication, please inform the owners by email at david.lang9@btopenworld.com. The owners will assume that you do not object to being communicated with unless they receive notice.

24. Force Majeure

Compensation payments will not apply where the owners cannot fulfil their obligations due to circumstances beyond their control. This would mean any event the owners cannot foresee with all due care e.g. riots, war or threat of war, terrorist activity, civil strife, natural or nuclear disaster, industrial dispute, adverse weather conditions, fire epidemic or health risk and similar factors beyond the ownerís control.

 

Block Booking Terms and Conditions

1. To Make A Booking

Please use the booking form provided with the dates you require. We can then hold this provisionally for 7 days giving you time to complete the booking form and send in your cheque, alternatively you may pay using internet banking or PayPal invoice – please ask for details. If however your holiday is to take place within six weeks of booking, payment must be made in full.

2. Confirming Your Booking

A deposit of 25% is required to confirm your booking. If however you are booking within six weeks of your holiday, payment must be made in full when confirming your booking. Please note we do not accept post-dated cheques and your holiday is not confirmed until you have received email confirmation from us and we reserve the right to refuse any booking before we have issued the email confirmation. Your booking is made as a consumer and you agree that the owners do not accept liability for expenses, costs, losses, claims or other sums that relate to any business however so suffered or incurred by you. You must be over 18 years of age at the time of making your booking. Please check the confirmation letter carefully and report any errors immediately. Prices and booking conditions may be subject to review by the owners at any time.

3. Balance of Payment

The balance of your holiday is due at least 6 weeks prior to holiday commencement and cheques must have cleared our bank account 6 weeks prior to your holiday. This can be paid by forwarding a cheque or internet banking. Please note, we do not accept post-dated cheques. Non payment of the final balance when it becomes due will constitute cancellation of the holiday and forfeiture of the deposit payment.

4. Items Included In The Price

All bed linen.

Drying room.

Internet + WIFI

Car parking.

Prices quoted are in £ sterling and are inclusive of Value Added Tax (the owners are VAT registered).

5. Items Not Included In The Price

Meals and catering are only provided by previous arrangement.

The Log Cabin unless otherwise agreed.

Hot Tub – this is hired separately unless otherwise agreed with the owners. Hot tub terms and conditions are detailed separately.

6. Security Deposit

A £150 security are required at the time of balance of payment. This will be refunded within 3 weeks of your return provided there is no damage and the property is left clean and tidy. Any cost of repair or replacement items will be accounted for and deducted from your deposit prior to being refunded. You are responsible for the actual costs of any breakage or damage along with additional costs that may occur caused by you or any member of your party. Please report any damages/breakages before departure on the contact telephone number provided in order for us to repair/replace these prior to the next incoming guests.

7. Key Collection

We will be there to meet you at the Bunkhouse to show you round unless agreed otherwise.

8. Car Parking

All chipped stone space at the front of the Bunkhouse is available for free parking. Please do not park on the grass.

9. Occupancy

Your holiday group must not exceed 23 adults for without prior agreement from the owners.

10. If Problems Arise Before Your Arrival At Back Borland

If a problem arises with the property we will endeavour, as soon as practically possible, to inform you of this.

We cannot accept responsibility for entry to any attractions or area amenities mentioned on the website or leaflets in the property. These are for information purposes only.

11. Smoking

Smoking is not permitted anywhere in the property.

12. Pets

While we have a pet friendly policy it is the responsibility of the pet’s owners to ensure that the animals present no danger to person or property. Animals should be kept under control and not be allowed on any furniture. Pet pooh should be cleaned up immediately. Any extra cleaning that is required as a result of the animals will be deducted from your housekeeping deposit. At no times should pets be left unattended in the property.

13. Fire Safety

A fire risk assessment has been carried out at the Inversnaid Bunkhouse and a copy is included in the information pack at the property. Candles or other naked flames are NOT PERMITTED anywhere in the property.

14. Your Responsibilities

You are responsible for the property; this means you must keep all furnishings and fittings inside and outside the property in a state of repair and condition as at the beginning of the holiday. The property cleanliness must be left in the same state as you found it. Breach of these conditions may result in the owners making a deduction from the good housekeeping bond and/or making a claim against you as a result of any damage or loss. However you are not responsible for maintenance, renewals, or reasonable wear & tear.

You are expected to show due consideration for other people, not to abuse the property or display bad behaviour towards the owners, the neighbours or their guests. Any refunds that we have to make to other guests re anti-social behaviour will be subtracted from your security deposit. Possession of the property can be refused or you may be asked to leave before the end of the holiday. If this happens we will treat your holiday as having been cancelled by you and you will not be entitled to a refund of your holiday cost or compensation.

Any costs incurred due to anti-social behaviour will be deducted from your security deposit.

It is your responsibility to check the property meets your needs.

15. Hot Tub

The hot tub is hired separately unless agreed otherwise by the owners. If the facility is included free as part of the package, but is unavailable due to maintenance or repair, the owners have no liability to refund monies to the customer.

16. Cots

None provided

17. Highchairs

1 available

18. Access To The Property

There may be occasions when the owners require access to the property to carry out essential repairs. The owners will endeavour to contact you to arrange a convenient time should this occur.

19. If We Cancel

The owners do not expect to make any changes to your booking but occasionally changes may occur. Compensation will not be paid for minor changes. A full refund will be given in the unlikely event that we need to cancel a booking.

20. If You Cancel

If you have to cancel your holiday all monies paid will be forfeited. We strongly recommend you take out holiday insurance which covers cancellation.

21. Complaints

Our aim is to make your holiday as enjoyable as possible, however problems may occur. Please report any problems straight away as they may not be able to be rectified after your holiday. If you are dissatisfied, you must write to the owners within 14 days of your return. If you return home before reporting difficulties to the owners, the owners cannot accept any liability.

22. Liability

The owners shall have no liability for any death or personal injury. You must take all necessary steps to safeguard your personal property. No liability is accepted by the owners in respect of damage to, or loss of personal property.

23. Data Protection

For the purposes of the Data Protection Act 1988, the owners are the sole data controller of all personal data provided to us from customers and prospective customers. We will collect certain personal details from you including your name and address. From time to time the owners may contact you by email or post for marketing purposes. If you do not wish to receive any communication, please inform the owners by email at dave@inversnaid.com . The owners will assume that you do not object to being communicated with unless they receive notice.

24. Force Majeure

Compensation payments will not apply where the owners cannot fulfil their obligations due to circumstances beyond their control. This would mean any event the owners cannot foresee with all due care e.g. riots, war or threat of war, terrorist activity, civil strife, natural or nuclear disaster, industrial dispute, adverse weather conditions, fire epidemic or health risk and similar factors beyond the owner’s control.

25. Alcohol Policy

If the booking is catered by ourselves and as we are a licensed premises, only alcohol purchased from the premises, may be consumed unless otherwise indicated by the owners.

26. Payment

You can pay by:

• Telephone – phone us on +441877 386249 and we will process your card payment directly

• Bank Transfer – Pay at a bank or using online banking
Sort code: 08-92-50
Ac. No. 68267607
If you are able please reference the payment transfer with “Inversnaid Bunkhouse” followed by your name.